The exchange, return, and repair of goods are carried out in accordance with the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and the Cabinet of Ministers of the Republic of Latvia’s regulatory Regulations No. 255 “On Distance Contracts.”

The customer has the right to refuse the ordered Goods within 14 days of receipt by sending a letter of refusal to the Seller by e-mail (info@draux.lv). The refusal form will be sent within 2 working days of receipt of the e-mail.

The Goods must be returned in their original packaging and in full. The manufacturer’s packaging must not be opened when returning the Goods; if it is opened, the Goods will be considered to have been used.

The customer is obliged to send the goods to the Seller within 5 days after receiving the email confirming the Seller’s refusal request. All expenses incurred in connection with returning the Goods to the Seller shall be borne by the Buyer. Returned goods must be delivered by the Buyer to the following address:

SIA Best Support Service, Uzvaras Prospekts 9-1, Balozi, LV2128, Latvia, and they must be complete.

Refunds are made using the same payment method that the customer used to make the transaction. The Seller shall refund the amount paid for the Goods within 5 calendar days from the moment of receipt of the Goods.

The Seller reserves the right to refuse the Customer’s right of withdrawal or to withhold compensation in the event that the Goods are damaged, has been treated carelessly during use or the instructions have not been followed, if the original packaging of the Goods has been lost or if the packaging is damaged.